Project Market is super excited to add a secret shopper service to our communications department.

Secret Shoppers or Mystery Shoppers are here to help you improve your customer service so you can optimise excellence and deliver your customers with the outstanding service they deserve.  With our mystery shopping and secret shopper service there are some key points you need to know that will make sure you get relevant feedback and reporting so you can take positive steps to rewarding amazing staff or engage training and development programmes to help you drive continuous improvement.

The benefits of using our secret shopper are:

  • working with and engaging with a professional retail expert who worked as a high end retail manager in exclusive men's wear stores for over 20 years in London.  As one of the top salespeople his knowledge is second to none in getting great results from your team
  • a thorough review and auditing system that will cover all areas of improving or rewarding customer service from presentation right through to communication
  • a well written report that includes an executive summary, insights into performance and outcomes and recommendations 

It's true you have to love what you do to do a great job and that's exactly what our secret shopper service is all about.  Bad customer services costs businesses millions and millions of dollars every year BUT good customer service builds profit, enhances brand reputation and ensures your business goes from strength to strength.

To make an appointment with our secret shopper or to find out more information contact our Communications Manager at cherie@projectmarketco.nz or call 027 7333 915.